​ACCESSIBILITY STATEMENT

Accessibility Policy

Joy With Shannon — Shannon Butt

Last Updated: 11/20/2025

Joy With Shannon is committed to providing inclusive, accessible, and equitable services to all clients, regardless of ability. We strive to ensure that every person can access our website, services, programs, content, and communication channels in a way that respects dignity, independence, integration, and equal opportunity.

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This policy outlines our commitments under the Accessibility for Ontarians with Disabilities Act (AODA) and our ongoing efforts to ensure accessibility across all areas of our business.

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1. Purpose

The purpose of this Accessibility Policy is to:

• Identify how we support accessible customer service

• Describe our responsibilities for accessible digital content

• Ensure equal access to in-person services and virtual offerings

• Explain how accommodations are provided

• Outline feedback and improvement systems

• Affirm our commitment to compliance with relevant laws and best practices

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2. Scope

This policy applies to all interactions with Joy With Shannon, including:

• The Joy With Shannon website (built on Wix)

• In-person sessions, classes, workshops, and events

• Virtual sessions, meditations, and online content

• Email, phone, or message-based communication

• Booking and payment systems

• Social media content

• Paper forms and electronic documents

• Customer service and client support

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3. Commitment to Accessibility

We are committed to:

• Providing accessible services to people of all abilities

• Meeting accessibility requirements under AODA

• Preventing and removing barriers

• Ensuring digital accessibility of content

• Providing accommodations upon request

• Responding promptly to individual accessibility needs

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4. Accessible Customer Service

Dignity and Independence

All clients have the right to access services in the way that works best for them.

We will:

• Communicate in ways that accommodate individual needs

• Allow support persons to attend sessions or events at no additional cost

• Welcome service animals in all areas open to the public

• Arrange suitable meeting spaces when physical accommodations are needed

• Modify how services are delivered when necessary to ensure access

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5. Assistive Devices

Clients may use their own assistive devices when accessing services, including:

• Mobility aids

• Communication devices

• Sensory supports

• Adaptive technologies

When needed, we will do our best to offer alternative solutions to ensure participants can fully engage in services.

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6. Support Persons

Clients who require the assistance of a support person are welcome to bring them.
Support persons are not charged additional fees for attending or assisting.

If a support person is required for health or safety reasons, we will communicate that need respectfully and discreetly.

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7. Service Animals

Service animals are welcome at all sessions, workshops, and meetings unless prohibited by law.
If it is unclear whether the animal is a service animal, we may request documentation as permitted by AODA.

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8. Communication & Alternative Formats

We are committed to communicating with clients in a way that accommodates their needs.

Upon request, we will provide or arrange alternative formats such as:

• Large print

• Simplified text

• Email copies

• Verbal explanation

• Accessible digital documents

• Alternative methods for receiving instructions or session information

We will work with each person to determine the most accessible format.

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9. Website Accessibility (Wix Platform)

We aim to ensure that the Joy With Shannon website is accessible and user friendly.

Wix provides built-in accessibility tools that we actively use, including:

• ALT text on images

• High-contrast color options

• Keyboard navigation

• Screen-reader compatibility

• Accessible headings and layout structure

• Descriptive link text

• Form labels and field descriptions

We are committed to ongoing improvements and periodic reviews to ensure ongoing access.

If you encounter any difficulty using the website, please contact us so we can address the issue.

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10. Physical Accessibility for In-Person Services

For in-person sessions (held at various community spaces, studios, or offices):

• We will provide location-specific accessibility information when booking

• We will offer alternative meeting arrangements (such as virtual sessions) if the chosen location is not accessible

• When holding group gatherings, we make every effort to choose spaces with accessible entry, washrooms, and seating

Clients are encouraged to discuss their accessibility needs before arrival so accommodations can be arranged.

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11. Virtual and Online Accessibility

Virtual offerings such as:

• Online classes

• Meditations

• Peer support sessions

• Zoom or video-based meetings

…will be delivered with accessibility in mind, including:

• Captions or transcripts when available

• Clear audio and visual content

• Flexible communication options (chat, audio-only, video-off, etc.)

• Adapted session pacing for sensory or cognitive accessibility

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12. Payment Accessibility

Payment methods offered (Wix Payments, PayPal, EMT, in-person payment) must be accessible to all clients.

Anyone requiring an alternative payment method can request one, and we will do our best to accommodate.

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13. Temporary Disruptions

If an accessibility-related service becomes temporarily unavailable (e.g., an elevator at an event venue, virtual meeting platform outage, accessibility tool malfunction), we will:

• Notify clients promptly

• Provide alternative options whenever possible

• Reschedule or adapt services to ensure continued access

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14. Training

Although Joy With Shannon is a sole proprietorship, ongoing self-education and professional development are maintained in:

• AODA compliance

• Trauma-informed care

• Inclusive communication

• Accessibility best practices

• Supporting individuals with varying emotional, physical, and cognitive needs

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15. Feedback Process

We welcome feedback about accessibility.

Clients may submit feedback by:

• Email

• Website contact form

• Phone

• Anonymous feedback (if provided at an event or class)

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All feedback is reviewed, and we will respond within a reasonable timeframe.
Any accessibility concerns will be addressed promptly.

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16. Modifications to This Policy

This policy may be updated as accessibility requirements evolve.
Changes will be posted on the website with a revised “Last Updated” date.

We are committed to continuous improvement and welcome suggestions for how we can better support accessibility for all.

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17. Contact Information

For questions, accommodation requests, or feedback regarding accessibility, please Fillout our contact form.